For AI agents: Materialize has an MCP server at /api/mcp and a plain-text guide to using it at /llms.txt. Read /llms.txt first. It covers uploading a model, checking it will print, choosing a material, getting a quote and ordering.

Print
Menu

Terms of Service

Last updated October 7, 2026

These terms govern your use of Materialize (materialize.cc), including the website, API, MCP server and the Materialize app for AI assistants. Materialize is operated by Materialize Systems LLC, a California limited liability company(“we”, “us”). By using Materialize you agree to these terms and to our Privacy Policy.

Accounts

You must be at least 13to use Materialize. If you are under 18, you need a parent or guardian's permission to place orders or sell files. Keep your sign-in details secure; you are responsible for activity on your account, including actions taken by apps and access tokens you connect.

Print orders

  • Prints are made and shipped by independent manufacturers through our partner CraftCloud. We arrange the order and handle payment; the manufacturer produces and ships the part.
  • Quotes come live from manufacturers and can change until you pay. The price shown at checkout includes production, shipping, any vendor minimum order value, and our 3% service fee.
  • An order is placed only after you pay. Orders prepared by an AI assistant are not placed until you review and pay for them, unless you have set up a spending policy that allows it; those orders can be cancelled within the window shown in the confirmation email.
  • You are responsible for your model being printable and fit for your purpose. Manufacturers may reject a model they can't make; if that happens you get a full refund.
  • You can cancel for a refund until production starts. After that, orders can't be cancelled, but if your part arrives damaged, defective or not as ordered, email support@materialize.cc within 30 days of delivery with photos and we'll work with the manufacturer on a reprint or refund.
  • Delivery dates are estimates from the manufacturer and carrier. Customs duties and taxes for international shipments may be charged by your country on delivery.

Buying and selling files

  • Creators set their own prices and licenses. When you buy a file, you get the rights in its license, not ownership of the design.
  • Sellers are paid through Stripe Connect, minus a 3% platform fee and Stripe's processing fees, and must complete Stripe's onboarding to be paid.
  • If a purchased file is broken or not as described, open a dispute from your purchase and we'll review it, which may include a refund.

Your content

You keep ownership of what you upload. You give us a worldwide, non-exclusive, royalty-free license to host, store, process, display and send your content as needed to run Materialize: for example, to show what you publish, generate previews, and send your model to a manufacturer when you order a print. This license ends when you delete the content, except for orders already placed and copies kept as required by law.

Only upload content you have the right to use. Don't upload or order anything illegal, infringing, or designed to cause harm, including weapons, firearm parts and items that are prohibited where they will be shipped. We may remove content or suspend accounts that break these terms. To report infringement, email support@materialize.cc with the work, where it appears on Materialize, and your contact details.

Acceptable use

Don't misuse the service: no attempts to break security, scrape at scale, overload the service, get around rate limits, or use another person's account. Automated access must go through our API or MCP server, within the permissions you grant.

Connected apps

You can connect AI assistants and other apps to your account. They act on your behalf with the permissions you grant. You can revoke them at any time. We are not responsible for how a third-party app behaves or uses data you give it.

Disclaimers and liability

Materialize is provided “as is”. To the extent the law allows, we make no warranties about the service or about parts made by manufacturers, including fitness for a particular purpose. Don't rely on a print for safety-critical use without your own testing.

To the extent the law allows, we aren't liable for indirect or consequential losses, and our total liability for any claim is limited to the greater of what you paid us in the 12 months before it arose or $100. Nothing in these terms limits rights you have under consumer protection law that can't be waived.

Ending your use

You can stop using Materialize and ask us to delete your account at any time. We may suspend or end access for violations of these terms. Orders already paid for will still be fulfilled or refunded.

Changes and law

We may update these terms; we'll change the date above and give notice of significant changes. Continuing to use Materialize after that means you accept them. These terms are governed by the laws of the State of California, USA, and disputes go to the state or federal courts located in California, unless your local law gives you the right to bring a claim where you live.

Contact

support@materialize.cc

PrivacyTermsSupport