Email support@materialize.cc and we'll get back to you, usually within one business day. For an order, include its order number or the email you checked out with.
Print orders
- Track an order from your orders. Status updates from the manufacturer can take a few hours to appear.
- You can cancel and get a refund until production starts. If a manufacturer rejects your model, you're refunded in full.
- If a part arrives damaged, defective or not as ordered, email us within 30 days of delivery with photos.
File purchases
Files you buy are in your library on the home page when you're signed in. If one is broken or not as described, open a dispute from the purchase or email us.
ChatGPT, Claude and other AI assistants
- Connecting signs you in to your Materialize account. You approve each order and pay on materialize.cc unless you have set up a spending policy.
- To disconnect an assistant, revoke it in your profile settings under Agents, or remove it in the assistant's own settings.
- Using Claude? See Materialize in Claude for how to connect and what it can do.
Account and privacy
To get a copy of your data or delete your account, email us. See the Privacy Policy and Terms of Service.